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Quick Answer: How do I request a payment extension?
Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a...
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How to Self Serve with Shaw
Looking to self serve?Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services.Get the My Shaw AppManage my Shaw BillManage your...
View ArticleShaw Mobile: Understanding your first bill
This article explains how to understand your first bill from Shaw Mobile. You’ll receive a separate invoice for your Shaw Mobile service on a date that was assigned to you when you first activated...
View ArticleFind a Rogers Retail Location
With Shaw and Rogers coming together in April of 2023, Shaw/Rogers customers can visit one of our retail locations that are available across the country for a face-to-face customer experience for...
View ArticleAbout Shaw 2-year ValuePlans
Shaw's 2-year ValuePlans offer extended promotional savings and a price guarantee for two years. See the sections below to learn more about our 2-year ValuePlans.How do I renew my 2-year ValuePlan?You...
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How to view order history and shipment tracking details
You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number,...
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Quick Answer: How do I change my contact information on My Shaw?
You can change your contact information on your account, including you contact phone number and email address by using My Shaw. SolutionLogin to MyShawNavigate to the My Profile section in the...
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How to: Connect your Shaw Equipment after Moving
After moving to a new address, you'll need to get all your equipment connected. If you received new equipment for your new home, we recommend having a technician help with set-up.Already have all your...
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How to: Complete a DocuSign agreement
DocuSign allows us to digitally send you documents which you can easily review and sign. When any agreements are signed via DocuSign, you'll get a copy for your records through your email.Receiving a...
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My Shaw FAQs
Learn more about My Shaw (App and Web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing...
View ArticleMaking an online payment without signing in to My Shaw
For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the...
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Two-Step Verification FAQs
Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides...
View ArticleQuick Answer: How do I make a payment by contacting Rogers?
You can make a one-time payment by contacting us directly. SolutionContact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the...
View ArticleQuick Answer: How do I set up an auto payment by contacting Rogers?
You can set up an auto-payment by contacting us directly. SolutionContact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure...
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How To: Link your Shaw account to Disney+
If you subscribe to Disney+ through us, you will need to activate your Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can...
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Quick Answer: How do I check my Disney+ subscription in My Shaw?
When you’re subscribed to Disney+ through Shaw, you can check your subscription status and find other resources from My Shaw.SolutionLogin to My Shaw.You may need to create a Shaw ID first. See How to...
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Everything you need to know about Rogers & Shaw
Rogers & Shaw FAQBilling and Account FAQServices FAQRogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we...
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How To: Update your contact information in My Shaw
If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to...
View Article30 Day Satisfaction Guarantee
Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and...
View ArticleOnline eBill FAQ
Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more.General BillingIMPORTANT NOTICE: Monthly billing is going paperless....
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