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How to view order history and shipment tracking details
You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number,...
View ArticleMaking an online payment without signing in to My Shaw
For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the...
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Two-Step Verification FAQs
Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides...
View ArticleQuick Answer: How do I make a payment by contacting Rogers?
You can make a one-time payment by contacting us directly. SolutionContact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the...
View ArticleQuick Answer: How do I set up an auto payment by contacting Rogers?
You can set up an auto-payment by contacting us directly. SolutionContact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure...
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How To: Link your Shaw account to Disney+
If you subscribe to Disney+ through us, you will need to activate your Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can...
View Article30 Day Satisfaction Guarantee
Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and...
View ArticleOnline eBill FAQ
Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more.General BillingIMPORTANT NOTICE: Monthly billing is going paperless....
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How to Self Serve with Shaw
Looking to self serve?Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services.Get the My Shaw AppManage my Shaw BillManage your...
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Quick Answer: How do I request a payment extension?
Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a...
View ArticleHow To: Make a Payment for your Shaw Mobile service
If you have other active Home services with Shaw, your Shaw Mobile service will be invoiced separately. Please keep in mind that this will require you to make a separate payment for home services, if...
View ArticleHow to view your Shaw plan agreement
If you want more details on your 2-Year ValuePlan the best place to look is the original agreement copy from when you signed up. You will have received a copy of your agreement via email.Accessing your...
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Moving your Shaw services
Move your Shaw services to your new home. Get your TV, Internet or Phone services ready for your move because it should be easy to stay connected. Let us know when and where you're moving, and we'll...
View ArticleQuick Answer: How to get a breakdown of pricing on my bill?
Intended Audience: Legacy Shaw customers.Questions about fees on your bill? To see a breakdown of pricing on your bill, follow the steps below:SolutionOnce you have signed into My Shaw, click My Bills...
View ArticleQuick Answer: How do I find my account number?
Intended Audience: Legacy Shaw customers.Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. But don't worry, no action is needed from...
View ArticleQuick Answer: How do I access My Shaw?
Looking to access your bill via My Shaw? If you are having problems logging into your My Shaw account number follow these steps to reset your Shaw ID password.SolutionAttempt to sign into My Shaw by...
View ArticleQuick Answer: How do I get the My Shaw app?
Looking to get the My Shaw app? To install the My Shaw app on your mobile device:SolutionYou can download the My Shaw app by visiting the My Shaw app - Download and Setup pageSelect the appropriate...
View ArticleHow To: Set up two-step verification for Shaw ID
Two-step verification is a security measure for your My Shaw account. To ensure any sensitive information is protected, customers are required to set it up. Once enabled, certain sign-in attempts or...
View ArticleHow To: Manage my bill
It's convenient and easy to manage every aspect of your bills using the My Shaw website and the My Shaw app. My Shaw will enable you to self serve and always be on top of your Shaw bill.Setting up your...
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How To: Manage my Shaw accounts
It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts...
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